Refund policy

B2B Final Sale Rule: State clearly that all B2B (Business-to-Business) sales are final. We do not offer returns for "change of mind," project cancellations, or compatibility errors made by the buyer.

24-Hour DOA Window: "Dead on Arrival" or shipping damage must be reported within 24 hours of delivery with photo/video evidence. Claims made after this window will be handled under the standard manufacturer warranty.

Restocking Fee: Any exceptionally approved return (management discretion) is subject to a mandatory 25% restocking fee.

Original Condition Only: Returns are only considered for unopened, factory-sealed items. Once the manufacturer’s seal is broken, the product cannot be returned.

Special Order Exclusion: High-value items, custom configurations (e.g., specific Video Wall brackets), and End-of-Life (EOL) models are strictly non-returnable.

Warranty Redirection: For any functional issues after the 24-hour delivery window, customers must contact the official brand service center (Samsung, LG, Huawei UAE) for warranty support.

Refund Method: Approved refunds will be processed via the original payment method or as store credit, minus any bank charges and the restocking fee.